The Microsoft Surface Go 4 is a compact and versatile 2-in-1 device designed for users who need portability and performance. However, like any tech product, it is not without its issues. In this article, we’ll discuss the most common problems users face with the Surface Go 4 and provide solutions to fix them.
Battery Draining Too Fast
Why It Happens:
Surface Go 4 has a relatively small battery, and background apps, high screen brightness, or poor power management settings can cause excessive battery drain.
How to Fix It:
- Lower Screen Brightness: Reduce brightness manually or enable adaptive brightness.
- Check Power & Sleep Settings: Go to
Settings > System > Power & Batteryand adjust settings for better efficiency. - Disable Background Apps: Under
Settings > Apps > Installed Apps, disable apps that consume power in the background. - Update Drivers and Windows: Make sure your device is running the latest updates under
Settings > Windows Update. - Use Battery Saver Mode: Enable it under
Settings > System > Power & Battery.
Slow Performance or Lag
Why It Happens:
The Surface Go 4 uses an Intel processor with limited power, and excessive background tasks, low storage space, or outdated drivers can slow it down.
How to Fix It:
- Close Unnecessary Apps: Avoid running multiple heavy apps at the same time.
- Disable Startup Programs: Open Task Manager (Ctrl + Shift + Esc) and disable unnecessary startup apps.
- Free Up Storage: Delete unused files and uninstall apps you don’t need.
- Check for Malware: Run Windows Defender or another antivirus program to scan for threats.
- Upgrade Storage: If your model has expandable storage, use a microSD card for extra space.
Wi-Fi Connectivity Issues
Why It Happens:
Users often experience unstable Wi-Fi connections due to outdated network drivers, power management settings, or router-related issues.
How to Fix It:
- Restart Your Device and Router: A simple restart can often fix connectivity issues.
- Forget and Reconnect to the Network: Go to
Settings > Network & Internet > Wi-Fi, select your network, and click Forget before reconnecting. - Update Wi-Fi Drivers: Open
Device Manager > Network Adapters, right-click your Wi-Fi adapter, and select Update driver. - Turn Off Power Saving for Wi-Fi Adapter: In
Device Manager > Network Adapters > Wi-Fi Adapter > Properties > Power Management, uncheck Allow the computer to turn off this device.
Touchscreen Not Responding
Why It Happens:
This issue may be caused by software glitches, outdated touchscreen drivers, or dirt and smudges on the screen.
How to Fix It:
- Restart the Device: A simple restart can often resolve touchscreen problems.
- Clean the Screen: Use a microfiber cloth to remove dust and fingerprints.
- Run the Troubleshooter: Go to
Settings > Update & Security > Troubleshoot > Additional Troubleshooters > Hardware and Devicesand run the tool. - Update Touchscreen Drivers: Open
Device Manager > Human Interface Devices > HID-compliant Touch Screen, right-click, and select Update driver. - Reinstall Touchscreen Driver: If updating doesn’t work, right-click the driver, select Uninstall device, restart your Surface, and let Windows reinstall it.
Type Cover or Keyboard Not Working
Why It Happens:
A faulty connection, outdated drivers, or software conflicts can cause the Type Cover to stop functioning properly.
How to Fix It:
- Detach and Reattach the Type Cover: Remove and reconnect it firmly.
- Check for Updates: Install the latest Windows and firmware updates.
- Reset the Type Cover Connection: Turn off the device, hold the power button for 30 seconds, then restart.
- Reinstall Keyboard Driver: Open
Device Manager > Keyboards, right-click Surface Type Cover Filter Device, and select Uninstall. Restart to reinstall the driver.
Conclusion
The Microsoft Surface Go 4 is a powerful and portable device, but it can experience common technical issues like battery drain, slow performance, Wi-Fi problems, touchscreen failures, and keyboard malfunctions. By following the troubleshooting steps outlined in this guide, you can quickly resolve these problems and keep your Surface Go 4 running smoothly.